groupamma immobilier


Our quality policy

Groupama Immobilier is committed to continuous improvement and innovation, aiming to:

  • Increase the quality of our services, in cooperation with our partners
  • Contribute to the promotion of the real estate assets we manage
  • Always maximize client satisfaction

Groupama Immobilier does its utmost to:

  • Identify all the parties interested in our activities and understand their expectations
  • Mitigate the risks that could endanger our development

Focus on the client

Groupama Immobilier puts its clients at the heart of its organisation, always aiming to maintain a sustainable, privileged and close relationship with each, based on trust and a good knowledge of their expectations.

The client meetings and regular surveys we conduct:

  • Enable us to tune in to their needs and requirements
  • Guide our action plans
  • Focus our strategy for client retention, differentiation and service development.

Sustainable commitments

Groupama Immobilier carries out its quality policy through a consistent set of sustainable commitments involving all teams, which rally to serve our ambition as a responsible and efficient company.

Groupama Immobilier’s quality policy, the foundation of our collaborative approach, is built on the three following pillars:

  • client focus
  • consistency
  • sustainable value-creation

Iso Certification

The ISO 9001 certification, continuously renewed by AFNOR since October 2004, demonstrates the efficiency of Groupama Immobilier’s quality management system for its investment, management and real estate value-creation activities.

Download the Groupama Immobilier AFAQ Certificate