Groupama Immobilier is committed to continuous improvement and innovation, aiming to:

• Increase the quality of our services, in cooperation with our partners
• Contribute to the promotion of the real estate assets we manage
• Always maximize client satisfaction

Groupama Immobilier does its utmost to:

• Identify all the parties interested in our activities and understand their expectations
• Mitigate the risks that could endanger our development

Focus on the client

Groupama Immobilier puts its clients at the heart of its organisation, always aiming to maintain a sustainable, privileged and close relationship with each, based on trust and a good knowledge of their expectations.

The client meetings and regular surveys we conduct:

• Enable us to tune in to their needs and requirements
• Guide our action plans
• Focus our strategy for client retention, differentiation and service development.

Sustainable commitments

Groupama Immobilier carries out its quality policy through a consistent set of sustainable commitments involving all teams, which rally to serve our ambition as a responsible and efficient company.

Groupama Immobilier’s quality policy, the foundation of our collaborative approach, is built on the three following pillars:

• client focus
• consistency
• sustainable value-creation